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Direct Sales Return Policy:

If you are not completely satisfied with a product purchased directly from ACE App Agency, you may return it within 30 days of receipt for a full refund or exchange, provided that the product is unused, in its original packaging and accompanied by a valid receipt or proof of purchase.

To initiate a return, please contact our customer service team at [insert contact details] to obtain a Return Authorisation Number (RAN) and shipping instructions. The RAN must be included with the returned product, and the product must be shipped to us within 14 days of obtaining the RAN.

Once we receive the returned product, we will inspect it to ensure that it meets the above conditions, and we will issue a refund or exchange, as per your request. Please note that shipping and handling fees are non-refundable, and that the customer is responsible for any return shipping costs.

Reseller Sales Return Policy:

If you purchased a product from ACE App Agency that was sold by a third-party reseller, the return policy will be subject to the terms and conditions of the reseller's policy. In this case, we recommend that you review the reseller's policy prior to making a purchase, and contact the reseller directly if you have any questions or concerns about their return policy.

Please note that ACE App Agency is not responsible for any product sold by a third-party reseller, and that our return policy applies only to products sold directly by our company.

We hope that this return policy provides clarity and transparency regarding our return process. If you have any further questions or concerns, please do not hesitate to contact our customer service team for assistance.

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